“Vydden Security Concierge Officers look forward to becoming a critical asset to your high-rise residential community as they build cordial working and friendly relationships with all stakeholders in delivering superb, personalized concierge solutions to every resident, every guest, at every time.”
Living in a high-rise residential community gives a sense of pride to residents. The physical building itself takes on its own personality that commands a sense of desire in its prospective residents as well as a high level of style in the team of professional staff that manages its day-to-day operations.
Vydden Security comes in as a partner that compliments the beauty of your high-rise community with unique Concierge and Reception Security Services that add PRESTIGE to your community’s environment, giving residents and their guests that fulfilment of safety, security, and style all in one service package delivered by our neatly-dressed and specially-trained Vydden Concierge Officers.
Vydden Security goes beyond just providing the conventional security and reception desk duties. We create full-service, affordable Security Concierge Solutions that utilize state-of-the-art security and safety technologies.
High-rise community residents expect to feel safe and be secure in their homes, while not being left with the feeling of being greeted every day by a stranger at the building’s lobby or reception front desk. Our Vydden Concierge Officers will become a part of the community of your residents and staff who will pose well-suited in their black formal suits on a brilliant white shirt with red tie and well-polished black dress shoes. Our concierge staff will professionally greet your residents and guests with friendly smile at all times, making them feel welcome and special when they walk through the lobby of the front desk.
Vydden Concierge Officers can provide traditional reception services, such as managing visitor access into the building, answering the front desk phone when building management staff is unavailable. But they can also go beyond these basic traditional reception duties to offer comprehensive concierge solutions that fit the unique character and personality of your community. Our Vydden Concierge Officers will get to know your residents, greet them by name at all times, learn their routines in order to provide personalized concierge services to them, while maintaining a friendly and courteous professional relationship with all members of the community.
Our Top-Notch, Well-Trained and Smartly-Dressed Vydden Concierge Officers Are Ready To Go The Extra Mile In Providing Unrivaled Resident & Guest Services At Your Luxury Highrise Residential Community At All Times
Prior to the arrival of our team of Concierge Officers in your high-rise residential community to commence their service duties, our team of Security Analysts will first conduct a full operational analysis on your community to ascertain specific security risks, safety concerns and resident services that need the attention of our Concierge Officers. We will follow up to work closely with you to formulate the various operating and emergency procedures and concierge solutions that will be in alignment with your company’s security management plan and internal policies. This advance preparatory process helps our Concierge Officers to get to know the community quickly and enhances their response more appropriately to security incidents and resident and/or guest services issues.
When a resident calls the front desk with an issue, such as a room lock-out or a noise complaint a Vydden Concierge Officer will immediately assess the priority of the issue by referencing the community policies and procedures, and work to resolve the issue in collaboration with the stakeholders involved.
The training and preparedness of our Concierge Officers to meet any form of operational demand ranks highly in our human resources development strategy. Apart from our performance training, we also provide training in First Aid, CPR, and AED. Under special circumstances, we train our Officers in Violence Emergencies Response and Reporting, which is a specialized Violence Emergency Preparedness Training Program, covering:
1. Active Shooting Incident Response
2. Bomb Threat Incident Response
3. Hostage Crisis Incident Response
4. Terrorist Attack Incident Response
Each of these training programs culminates to tabletop practices, drills, and written examinations so that Vydden Concierge Officers are fully equipped and resourced to address your community’s safety and security concerns whenever they arise, while also maintaining a warm and welcoming point-of-entry into your community for residents and guests.
For more information on how Vydden Security can improve the security, safety and concierge services for your high-rise residential community, please contact us today at clientservices@vydden.com
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Vydden Security, LLC is a wholly-owned autonomous subsidiary company of the McGodfred Holdings Corporation
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